Frequently Asked Questions (FAQ)
What is Dolibarr?
Dolibarr is an all-in-one open-source business management software: invoicing, accounting, CRM, sales, project management, and more.
Do I need technical skills to use it?
No, our interface is simple and ready to use. You manage your instance without installing anything.
What's the difference between a local Dolibarr and your offer?
Our offer includes hosting, backups, security, automatic updates, installation, and technical support.
Can I use a custom domain name?
Yes. During instance creation, you can choose a domain name like yourcompany.syncae.com.
Is there a commitment?
No, you can cancel your subscription at any time.
Can I back up my data?
Yes. We perform daily automatic backups, and you can request a copy at any time.
Do you access my data?
No. You own your data. We only access it upon request for technical assistance.
What storage options are available?
Plans range from 5 GB to 100 GB depending on your subscription. You can upgrade on request.
Can I install Dolibarr modules?
Yes. You can install modules from the Dolibarr interface just like on a standard installation.
Can I have multiple users?
Yes, you can create as many users as you need within Dolibarr.
Is it compatible with accountants?
Yes. Dolibarr can export accounting data in formats used by French accounting firms.
Can I migrate my existing data?
Yes, we can help you migrate from a previous Dolibarr installation or other tools.
Is it secure?
Yes. HTTPS, SSL certificate, container isolation, backups, firewall, and protected access.
How does payment work?
Payments are processed via Stripe. An invoice is automatically generated each month.
Can I use Dolibarr on mobile?
Yes. Dolibarr’s interface is responsive. You can access it from your phone or tablet.
Do you offer a plan for associations?
Yes, Dolibarr is also designed for associations. Our offer is adapted for non-profit organizations.
How can I cancel?
From your dashboard, you can suspend your instance and stop billing at any time.
Is technical support included?
Yes. You can open a support ticket or contact us by email. We respond quickly.
Do you provide training?
We can help you get started. Contact us for a personalized onboarding offer.
Can I try before paying?
We don’t offer a free version, but you can cancel anytime after the first month.
Which DNS records do I need to create?
Once your instance is created, we provide the server's IPv4 and IPv6 addresses. You must configure the following DNS entries on your domain: an A record pointing to the IPv4 and an AAAA record pointing to the IPv6. These details are available in your dashboard and confirmation email.